Support
Ask us anything
A real person reads every message. Write to [email protected] and we will answer as soon as we can.
If something is wrong, tell us what you were doing and what happened instead. If it was in the iPhone app, the version of iOS and roughly when it happened help more than a screenshot of an error usually does. Nothing you send us is needed to prove anything — we will take your word for it.
The app asks me to sign in again
Your session is held in the phone’s keychain and refreshes itself; being asked twice in a row usually means the phone lost the network mid-refresh. Sign in again — with the same Apple ID, Google account or email you used the first time — and everything is where you left it. Your conversation lives on the server, not on the phone, so nothing is lost by signing out.
It asked me for a six-digit code
That means the address you signed in with already belongs to a Keleinik that is live in Telegram, and we would rather link the two than quietly give you a second account. The code is sent to that bot: open the Telegram chat with your assistant, read the six digits, and type them in.
My reminders don’t arrive on the phone
Notifications have to be turned on for the app — iOS asks only once, and if it was declined then the only way back is Settings → Keleinik → Notifications. The Reminders screen in the app says which of the two you are in and offers the way through. Either way, your reminders keep arriving in Telegram.
My assistant is slow to answer
Your Keleinik thinks before it speaks, and a long answer can take the better part of a minute. The app shows that it is working, and the reply lands in the conversation when it is ready — you can leave the screen and come back. If nothing has arrived after a few minutes, write to us.
What does it cost?
Keleinik is in free beta. Nothing is on sale in the app today, and nothing will start charging you without your saying so. When subscriptions open, they will be bought through Apple, and cancelled the same way — Settings → your name → Subscriptions on your iPhone.
I already pay and a new phone doesn’t know it
Profile → Subscription → Restore purchases, signed into the same Apple ID that bought it.
I want my account deleted
Profile → Delete account in the app removes your account and everything belonging to it — your conversation, your memory files, your reminders. It cannot be undone. If you would rather we did it for you, write to [email protected] from the address on the account.
Everything else
How Keleinik works · App privacy · Privacy Policy · Terms of Service